The Clinic will be closed until October 26, 2026. Our intake forms will reopen on October 19, 2026.

Privacy Policy

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Last updated: 5 November 2026

  

  

  1. Introduction 

At LICM, we take the protection of your personal information very seriously. This privacy policy explains how we collect, use, store and protect your data in accordance with Act respecting the protection of personal information in the private sector.

  

  1. Person in charge of the protection of personal information

  

The person in charge of the protection of personal information (Privacy Officer) is:  

Executive Director

Email: ed.licm@mail.mcgill.ca

Telephone: 438.944.6545 

Address: 3480 McTavish St, Montreal, Quebec H3A 0G3 

 

  1. Personal information collected

  

We only collect information that is necessary for our activities: 

  • Name
  • Contact details (email address, telephone number, postal address)
  • Information and documents relevant to your legal situation or file, including, for Student Advocacy clients, your student number, program and year of study
  • For volunteers and employees: information needed for recruitment, employment, and payroll
  • Browsing data (IP address, pages visited, cookies)
  • Any information you provide to us via our forms or communications 

  

  1. Purposes of collection

Your personal information is used to: 

  • Provide our legal information, student advocacy, and commissioner for oaths services
  • Communicate effectively with you (appointments, follow-ups, information)
  • Manage recruitment, employment, and payroll
  • Share opportunities related to the Clinic’s mandate with current and past volunteers
  • Analyse and improve our website and services
  • Comply with our legal and regulatory obligations

  1. Consent

We collect your personal information with your consent, after explaining how it will be used. You may withdraw your consent at any time, except where the law requires that it be retained.

  1. Your rights

Under this Act, you have the following rights:  

  • Access your personal information
  • Correct any inaccurate or incomplete information
  • Request the deletion of information we are not authorized to keep
  • Withdraw your consent to the processing of your data

To exercise your rights, please contact the person in charge of the protection of personal information at ed.licm@mail.mcgill.ca. We will ask you to confirm your identity and respond in writing within 30 days. You may also contact the person in charge with a complaint about how we have handled your personal information, or file a complaint with the Commission d’accès à l’information du Québec.
 

  1. Storage and security

Your personal information is stored only for as long as necessary: 

  • Most files: up to 6 years, with longer periods for certain Student Advocacy files
  • Commissioner for Oaths documents: up to 7 days after the service
  • Browsing data: up to 12 months 

Physical, technological and administrative security measures are in place to protect your data (secure servers, encrypted passwords, restricted access). Access to your information is limited to the Clinic members who need it to provide the service, and information is securely destroyed at the end of its retention period.

 

  1. Cookies

We use cookies to: 

  • Improve navigation on our site 
  • Analyse site performance (e.g. Google Analytics) 
  • Display targeted advertising (if applicable) 

You can disable cookies in your browser settings, but some features may be limited.  

 

  1. Sharing information

We do not share your personal data without your consent, except in the following cases:  

  • Legal or regulatory obligations  
  • Trusted partners and suppliers, under confidentiality agreements  
  • In the event of an emergency threatening life, health or safety 

  1. Transfer outside Quebec

If your data is transferred or hosted outside Quebec (e.g., cloud computing), we will ensure that equivalent security measures are in place and will obtain your explicit consent. 

 

  1. Policy changes

This policy may be modified to reflect legal or operational changes. The date of the last update will always be displayed. Any significant changes will be communicated on our website or by email. 

 

  1. Contact us

If you have any questions about this policy, please contact: 

Privacy Officer  
Executive Director – ed.licm@mail.mcgill.ca 
438.944.6545  
3480 McTavish St, Montreal, Quebec H3A 0G3